Chargeback monitoring for merchants of any size, designed to go well beyond calculating fraud and chargeback levels — this is about catching early indications of problems across payment systems, operations, policy, pricing, and promotions before they compound.
What it actually does
- Helps manage fraud while improving customer satisfaction and sales conversion, not just cutting losses
- Breaks chargebacks and retrieval requests down by group, operational area, and business function using our own proprietary process
- Delivers a fast assessment of risk and overall operational program health
Why chargeback data usually goes to waste
Most firms simply lack the capability to turn chargeback reason codes and variables into real operational improvements. Our reports surface chargebacks that would otherwise go undetected, and bring a genuinely new analytical angle to data you probably already have sitting in a dashboard somewhere.
How the engagement works
- Initial setup: a one-year historical baseline report with root cause analysis
- Ongoing monitoring: continuous assessment with no long-term commitment required
Data submission requires no personally identifiable information, and happens through a secure website. Optional event mapping overlays significant business occurrences directly into your reports, so a spike in chargebacks and a promotion you ran last month are never a mystery to connect.