The Internet Crime Complaint Center (IC3) publishes an annual Internet Crime Report with statistics across every category of online crime. It's a joint effort between the FBI, the National White Collar Crime Center, and the Bureau of Justice Assistance — built specifically to give online crime a central place to be reported.
If an order looks suspicious
- Call your acquiring bank for a Code 10 authorization to formally flag the concern
- Confirm the order with the customer through a separate channel, not the one the order came through
- Send a verification note to the billing address on file
- Require a signature on delivery
The tone matters here too — requesting additional information conversationally, rather than accusingly, gets better results and avoids alienating a legitimate customer who simply triggered a false positive.
Where to actually report it
For a stolen shipment, contact the local Postal Inspector — they track fraud by address and may already have other reports tied to the same one. For larger cases, local police, the FBI, or the Secret Service are the right escalation, though it's worth knowing upfront that law enforcement often won't pursue a case without substantial losses or clear evidence of an organized ring behind it.